The Reibanq account supports multiple currencies. Some currencies can be used for certain features only.
The Reibanq account offers a multi-currency IBAN, which supports the following 38 currencies:
AED, AUD, BBD, BGN, BHD, CAD, CHF, CZK, DKK, EUR, GBP, GHS, HKD, HUF, ILS, JPY, KES, MWK, MXN, NOK, NZD, OMR, PHP, PKR, PLN, QAR, RON, SAR, SEK, SGD, THB, TND, TRY, TTD, UGX, USD, ZAR, ZMW.
How to add a new person to your account
Owners and admins can add people to the account. To add a new person to your Reibanq account, please sign in and go to the “People” page of your account. At the top of this page, you’ll see a button that says “+Add People”.
Once you click on this, you’ll be asked to add some information about the person you wish to add. We’ll need to know their name, email address and you’ll need to assign them an account role.
Roles
You can assign one of the following roles:
Primary owner
Your company account must always have an active Primary owner. Only one person within your company can hold this at any given time. The Primary owner has the same permissions as an Owner, but they cannot be deactivated. The role can be transferred to another active Owner, by the current Primary owner.
Owner
Owners have view and edit access to all functionality in the platform. Owners also have access to Account settings, where they can activate/deactivate certain features.
Admin
Admins have view and edit access to all functionality in the platform, with the exception of view only access to Account settings.
Payer
Payers can add recipients and make payments from your account. They do not have access to any settings or permissions.
Viewer
Viewers have view access to all functionality in the platform, except Account settings. Viewers do not have any edit access, nor can they make any transactions, within your company account.
Accountant
Accountants have view and edit access for spending activity, including statements and transactions. They also have access to manage Annotations and Integrations in Account settings. People with the accountant role cannot have their own Individual card.
User
You can assign Users to Individual cards. Users cannot view or edit anything at account level, or make wire payments.
Once you have selected a role, you will be able to choose whether or not an invitation is sent out to them immediately. In most cases, you can simply invite your staff as soon as you add their details on the platform. We give the option to invite them later for situations where you may prefer to invite them at a more convenient time, for example, while you are meeting with them or onboarding a new member of your team. You will be able to invite someone later by selecting them on the People page and clicking “Send invite” on their profile.
The next screen will ask you to add a job title, employee number and work phone number, which is optional. This may help you, and other members of your team identify people on your account.
The person you are adding will receive an invite email with the subject line “You’ve been invited to Reibanq”. This invite will include a link to a page allowing them to set up a password and then access your account.
We always work to process all applications as quickly as possible, and are usually able to process applications within 24 hours if all the information we need is submitted on your application form.
However, the exact time it takes can depend on the complexity of your application. As we are authorised and regulated by the Financial Conduct Authority to provide payment services, we are required to carry out KYC (Know Your Customer) checks, which can take longer for some businesses. We will always communicate regularly with you during the process so you are kept fully informed of the progress of your application. Please always feel free to talk to us if you have any questions.
To create a new team for your organisation:
- Go to the “People” page
- Click on the “Teams” tab at the top.
- Click the “Create team”
You’ll be able to give a team name and specify who should be in it. You can also add and remove people from the team after it has been created.
We are not covered by the Financial Services Compensation Scheme. Your money is held in a specially designated safeguarded bank account (held at either Citibank UK Limited, Royal Bank of Scotland, or Barclays Bank PLC) that is separate from all other funds at the bank and our operating accounts. The account is only used to safeguard our customer’s money, and no one other than Reibanq has any interest or right over the funds in the account. This way, if anything were to happen to Reibanq, your funds would be safe.
Your Equals Money account provides you with your own multi-currency current account. To add funds to your account balance simply send money from your bank to your unique account details, in any of the 38 supported currencies.
You can load your main account balance from the “Add money” option, which exists on all pages of the account other than the People page.
You will be given the option to add money in the same currency or convert currency.
If you want to send the same currency to your balance you will be shown your unique account details for that balance which you can use to pay directly into your account.
If you choose to convert currency, you will be able to choose the currencies you want to pay in, and what you want to receive in your account, along with the rate the money will be exchanged at. Once you have confirmed your order, you’ll be shown payment details.
You can look at any exchange orders you’ve placed by going to the “Transactions” page of your account. If you select the transaction you will be able to download a confirmation of the order.
If you wish to add money to one of your Shared balances, go to the “Balances” page, click “View” on the relevant balance tile, and then go to the “Manage” tab.
You can add money by making a transfer to the account details listed under “Payment details for Account balance”.
